Why should I use SellYourgold.com.au?
Our team has worked very hard to create a simple, safe and fast system which has been
design to connect the public straight to the refiner. By cutting the
middle man, we are paying you significantly more than any gold buying
kiosk, pawn shops, gold parties or other gold buyers.
Note, you could take your valued items to any pawn shop or gold buying
kiosk and find out the amount they are prepare to give you. Then
compare the price per gram to our price advertised in our website.
Is the Refiner’s return kit free?
Yes, it’s absolutely free.
What identification do I need to send?
By law you must be over the age of 16 to sell your gold. We need from you:
- A copy of your driver licence with your current address.
- Or if you do not have a drivers licence you can send us one copy of
any of the following: passport, student card or key card along with proof of your address
which can be for example a copy of a utility bill, bank statement or a government letter.
How does the refiner’s kit work?
You need to complete and detach one of the panels of the brochure we
sent you in the Refiner’s return Kit, after you complete it insert the page in the
return envelope with your jewellery in the security bag, also include
your suitable identification.
How do I send my items?
We offer two options to send your items:
Australia Post, Take your sachet to any Post Office,
the staff at the Post office will arrange for the parcel to get to us. You must keep the
senders receipt from the post office, it has your trackingnumber which is the
same tracking number used in our system.
Australian Air Express, By calling 13 12 13 you can arrange for your parcel to be picked up
and delivered to us all
from your door step. You must keep the senders receipt from Australian
Air Express which has your tracking number, same tracking number used
in our system.
Is my shipment insured?
YES! Different to our competitors, we insure your parcel for up to $200*.
Your peace of mind
is important to us. If you have large amounts of gold, please contact
us to arrange higher
insurance for your parcel. The most we can insured an individual
parcel is up to $5,000 (when using Australia Post) and $12,000 (when
using Australian Air Express)
Important note, Do not get fooled by companies that claim that using
Registered post your
parcel will be insure for $100 from Australia Post. The reality is
Australia Post will not pay
the insurance on Jewellery unless there is hard proof of the content
of the parcel, which 9
out of 10 times people cannot provide.
*Refer to Terms & Conditions for more details.
Is it safe to send my gold?
Yes! Our team researched all the leading mail companies in Australia
and found Australian air Express and Australia Post are the safest
most reliable and have excellent tracking systems.
If you have large amounts of gold please contact us, we can arrange
for a consultant to visit
you at no cost.
How are my items valued?
First, using the best technology available we test your items for
their gold content.
Second, we weight each item individually.
Third, we calculate the value of your item(s) using the New York’s
Gold Spot Price.
Gold content + Weight + Gold market price = Value of your item(s)
How do I get paid?
PayPal* It is the fastest way to get paid, if you tick the PayPal box write
your email address or username for us to find your account, we will make the deposit
straight away after your material has being appraised and we have your approval.
Bank deposit* If you tick the bank deposit box, please fill in your bank account
details. We will do an internet transfer to your account the same day that we process your
material and we have your approval.
Cheque. A non-negotiable cheque will be mail to the address you specified.
Cash. If you are in Melbourne you can come in to our office or have one of
our friendly staff to come and see you, in which case we always pay cash.
If you would like to arrange a different type of payment please contact us.
*When choosing PayPal or Bank deposit you agree to waive the 7 days
return policy.
Satisfaction guaranteed?
One of our main priorities is to make our customers happy (good word of mouth
advertising). If for any reason you are not 100% satisfied, we are
more than happy for you to
reverse the transaction (you must contact us within seven days of the
transaction) and we will post back your goods all at our expense.
What can I sell?
You can sell any type of jewellery, contains gold and platinum, it can
be in the form of scrap
metal (damaged) new or used we buy it all for refining. You can also
sell gold coins and gold
nuggets.
We also buy Gold, Silver and Platinum bullion.
What can’t I sell?
Non-precious metals, plastic, pearls, gold plated items, silver,
copper or wax filled items, semi-
precious stones and silver jewellery.
Sell Your Gold will NOT buy stolen items.
The Starlux SIPL has been voted as the worlds number one.
Is my jewellery gold, platinum or silver?
Almost all jewellery has a stamp mark and you can identify the type of
metal by these stamps:
9 Carat gold (37.5% pure) – Usually has “375” stamped or 9ct, 9K, 9kt
14 Carat gold (58.5% pure) – Usually has “585” stamped or 14ct, 14k, 14kt
18 Carat gold (75% pure) – Usually has “750” stamped or 18ct, 18k, 18kt
22 Carat gold (91.6% pure) – Usually has 22ct, 22k, 22kt or “916” stamped
24 Carat gold (99.9% pure) – Usually has “999” stamped or 24ct, 24k, 24k
Platinum – Usually has 950PT or Plat
Sterling Silver – usually has 925,
Other Silvers - 800
GF or GP or RG or SF means gold plated- We do NOT buy gold plated items.
9ct/Stg Sil, 9k/925 means 9 carat gold sleeve with silver inside
(there are some that are copper
filled).
Do you pay for Diamonds or gem stones?
We do pay wholesale price for all diamonds received and will gladly
accept them. However,
we do not pay for any other type of gem stones. You are welcome to
remove any stones
before sending your items. Or we can remove them for you and send them
back to you at our expense as part of our service.
Do I get retail value for my jewellery?
Retail stores mark up jewellery between 3 to 10 times their gold
value, we pay only for the
gold content of your jewellery. However a high amount of our customers
that sold jewellery that was 10 or more years old received more than
what they paid for it.
What if I have a valuation?
Valuations are done for insurance purposes, a valuer will appraise
your jewellery based on “retail replacement value.” In other words,
what will it cost to replace your jewellery if it is lost or stolen?
The equation the use is: Gold content + Labor + Retail mar up.
Therefore, valuations should not be used to determine its gold value,
only its retail value.
