Frequently Asked Questions
Why should I come to Sell Your Gold?
BECAUSE WE PAY MORE!
Our team has worked in creating a new way to connect the public straight to the refiner. By cutting the middleman, we are paying you significantly more than any gold buying kiosk, pawnshops, gold parties or any gold buyers. We suggest, you may take your valued items to any pawn shop, gold buying kiosk or any other gold buying dealer and find out the amount they are prepare to give to you. After getting quotes come to us and we guarantee you we can offer you a better price.
What identification do I need?
By law you must be over the age of 16 to sell your gold.
We need from you:
- Your driver license with your current address.
Or- One of these: Birth Certificate (original not extract), Citizenship Certificate, Passport (current), Government Licence, Government Employment Card, Licence Paper (current). And two of the following as support: Gas, Phone, etc Bills (max 2), Financial Body Statement (max 2), ATM Card (max 2 different banks) Electoral Roll (current year), Public Service Employee Card (current), Employment Card/Statement (current), Tertiary Education Certificate, Proofy of Age Card Marriage Certificate, Medicare Card (no temporary), Club Membership (official), Trade/Union Card (current), Rates (house), Car Registration Certificate (current), Securities Martgage Certificate, Certificate of Land Title, Health Care Card, Pension Concession Card, Seniors Card, Employment Card (current), Rental Agreement (current).
How are my items valued?
First, using the best technology available we test your items for their gold content.
Second, we weight each item individually.
Third, we calculate the value of your item(s) using the New York’s Gold Spot Price. Gold content + Weight + Gold market price = Value of your item(s)
How do I get paid for my gold?
WE PAY CASH, REAL CASH!
However we also offer other ways you can choose from:
- Internet Transfer,
- Cheque (Company)
- Cheque (Bank Cheque)
We can beat any quoted price!
One of our main priorities is to make our customers happy! This is a win-win situation, the customer wins because they get the best price in SA and we win because we rely on good word of mouth advertising.
How long does it take?
It’s a very short and quick process. Always having two people serving makes the process very fast. The exact time really depends on how many items you have, it could be 2 minutes or it could be 10 minutes total. We work at taking as little of your time as possible.
What can I sell?
You can sell any type of gold and silver jewellery - new, old or broken. Gold coins, gold nuggets, gold and silver bars and bullion and diamonds. If you are not sure of something, please call us on 1800 102 864, we are here to help you with any questions.
What can't I sell?
Non-precious metals, plastic, pearls, gold plated items, copper or wax filled items and semi-precious stones. Sell Your Gold will NOT buy stolen items!
Is my jewellery gold, platinum or silver?
Most jewellery items have a stamp mark and you can identify the type of metal by these stamps:
- 9 Carat gold (37.5% pure) – Usually has “375” stamped or 9ct, 9K, 9kt
- 14 Carat gold (58.5% pure) – Usually has “585” stamped or 14ct, 14k, 14kt
- 18 Carat gold (75% pure) – Usually has “750” stamped or 18ct, 18k, 18kt
- 22 Carat gold (91.6% pure) – Usually has “916” stamped or 22ct, 22k, 22kt
- 24 Carat gold (99.9% pure) – Usually has “999” stamped or 24ct, 24k, 24k
- Platinum – Usually has “950PT” stamped or Plat
- Sterling Silver – usually has “925” stamped,
- Other Silvers – “800”
- GF or GP or RG or SF means gold plated
We do NOT buy gold plated items. 9ct/Stg Sil, 9k/925 means 9 carat gold sleeve with silver inside (there are some that are copper filled).
Do you pay for diamonds or gem stones?
We pay wholesale prices for all diamonds deducting about 10 to 20% for our margin. You will receive the best value for diamonds ½ Carat or higher.
If the diamonds are very small or bad quality we may not be able to pay a large amount as they sometimes break when we try to take them out of the settings.
We do not pay for any other type of gem stones. You are welcome to remove any stones before selling your items. Or we can remove them for you if they are in a simple setting so you can keep them for the next time you need to make some jewellery.
Do I get retail value for my jewellery?
Retail stores mark up jewellery between 3 to 10 times their value for gold and diamond Jewellery. We pay only for the gold content of your jewellery and whole sale for diamonds. However a high amount of our customers that sold jewellery that was 10 or more years old received more than what they paid for it.
What if I have a valuation or diamond certificate?
Please bring any diamond valuations or diamond certificates, as they can make the process easier and faster.
What if I have a valuation?
Valuations are done for insurance purposes; a valuer will assess your jewellery based on “retail replacement value.” In other words, what will it cost to replace your jewellery if it is lost or stolen? The equation they use is: Gold content + Labor + Retail mark up. Therefore, valuations should not be used to determine its gold value, only its retail value.